Returns
CANCEL AN ORDER:
You may cancel your entire order or a portion of your order by calling us as long as the order has not yet been shipped.
RETURN POLICY:
If for any reason you are not satisfied with a product that have a return policy, simply return it within 30 days, for an exchange or return. Please note return requires Return Merchandise Authorization (RMA) and some products do not have return. Particularly products based on our proprietary refining technology do not have return policy (REFINEIT products) because together with the equipment it is knowledge you are purchasing and knowledge can not be returned.
A restocking fee of 15% will be charged on all returns unless the item is defective or where prohibited by law. A restocking fee of up to 25% may be charged on some items and items that do not meet the Return Requirements listed below. Additional conditions and requirements may apply – please read our full return and exchange policy.
RETURN REQUIREMENTS:
Returned products must be in brand new, mint condition.
Items must be in the original, undamaged packaging with all packaging materials, including instruction booklets, packing inserts, plastic bags and blank warranty cards. The manufacturer’s labeled packaging must be enclosed within a new shipping carton.
SHIPPING AND HANDLING FEES, IF APPLICABLE, ARE NOT REFUNDABLE.
Please note we do not accept returns on International purchases at this time.
If the item being returned does not meet the above conditions, has been opened or shows signs of wear the return may be refused and returned to you or you may be charged a 25% restocking fee.
Returns must be received within 14 calendar days after notifying of intent to return. After receiving and inspecting the returned merchandise, we will reimburse you for the purchase price of the item. You will be refunded in the same method in which you paid for the merchandise originally. If a check refund is due, please be advised that it may take up to 30 days to receive your refund. After the return period has expired, please contact the manufacturer to resolve any problems with your equipment.
PRODUCT RETURN GUIDELINES
It is important to understand the standards that have been established within the industry regarding the terms and conditions of a sale. The standards are as follows:
The purchases are subject to manufacturer restrictions that may be different from other product purchases you have made. All product returns require an RMA (Return Merchandise Authorization) number, which can be obtained by contacting our Customer Service department. These category returns are subject to a restocking fee. Several manufacturers’ policies and restrictions disallow product returns. Products from these manufacturers are not returnable. You will need to contact these manufacturers directly regarding return or replacement of their products in accordance with their respective guarantees and/or warranties.
Please save all packaging and accessories for any item that is to be returned. All original equipment, components, manuals, cables, documents and packaging must be returned with your item for your return to be accepted. All returns are inspected prior to credit being given and a return may not be accepted or additional restocking fees may apply if not all items are returned in a new condition. An item returned for a replacement may be repaired or replaced at the company’s discretion, unless otherwise required by law. Products with specific refund and return policies and deadlines must be returned within the times specified for each item. All items sold through our websites are subject to our Privacy Policy regarding use of the site and order acceptance. Physically damaged items cannot be returned.
SHIPPING CHARGES:
Original shipping charges are not refundable. Shipping charges on returned products are the responsibility of the customer. We will match the shipping method and pay for shipping charges on replacement or exchanged products. We strongly recommend you fully insure your return shipment in case of loss or damage.
RESTOCKING FEE:
A 15% restocking fee will be charged unless the item you received is defective, damaged, you received the wrong item, or law prohibits the fee. A restocking fee of up to 25% will be charged in some cases as noted and an additional fee may be charged for products returned as defective that test to be operational upon return. Additionally, any return that has missing accessories or is incomplete in packaging may be rejected or will be subject to an additional restock fee to cover the price of the missing item.
MANUFACTURER’S (End-User) WARRANTIES:
Other then produced by Gold Refining Systems products may be covered by Manufacturer’s Warranty. Manufacturers’ warranty details are typically available at the manufacturer’s website. Manufacturers’ warranties can also be obtained free by contacting the manufacturer. Please note that products in this category are non-refundable unless otherwise indicated.
Some products must be returned directly to the product manufacturer for repair or replacement, unless otherwise required by law. For these items, the warranty policy from the product manufacturer explicitly requires that any returns, repairs etc. be requested and processed directly by the consumer (or “end-user”) of the item. More specific return policies are designated for the item categories listed below.
RETURN POLICY FOR MANUFACTURER (END-USER) WARRANTY ITEMS:
Consumable Items
Consumable items such as filters, chemicals, etc. may only be returned if the product is unopened. Buyers requesting a refund will be charged a restocking fee of up to 25%.
Manufacturer-Recertified Refurbished and Open-Box Items
When we sell items that are listed as “manufacturer recertified” or “open-box”, these items are sold at greatly reduced prices and they bear a limited 10-day
refund-only return policy. Accessories MAY NOT BE INCLUDED with refurbished products, even if the missing accessory was included in the original packaging. We cannot provide replacement service for these items, as their stock is limited. The entire risk as to the quality and performance of these items is with the buyer. These items have been tested for functionality, but may have superficial physical defects including (but not limited to) scratches, dings or dents. Should these items prove defective following their purchase, the buyer (not the manufacturer, distributor, or retailer) assumes the entire cost of all necessary servicing or repairs, unless otherwise required by law. These items are not covered by our 30-day satisfaction guarantee.
ADDITIONAL RMA TERMS:
Physical Damage Policy
Physically damaged items cannot be returned. If you return any physically damaged item, the item will be returned to you at your expense.
Rebates/UPC Codes
Products offering mail-in rebates are not returnable once the rebates have been filed. Be sure that the product is functional and that you intend to keep the product before sending in for your rebate. Products missing UPC codes or serial numbers from the box are NOT returnable, are non-refundable, and will be rejected. Only the product manufacturer can replace any defective item missing the UPC code.
Bundle Specials
Bundle Specials contain multiple items offered together at a discounted price. Offers are valid only while supplies last. Purchasing multiple units of a Bundle Special that feature a mail-in rebate may yield only one redeemable rebate offer (per the manufacturer’s “limit one per household” provision). If you wish to return a Bundle Special for a refund, you must return the ENTIRE BUNDLE within specified return period from the date of purchase. Note that a restocking fee of up to 15% will be applied. Components within a Bundle Special may be returned for replacement only. Individual items may only be returned for replacement if an RMA number is acquired within the Standard Return period.
Please note: in some cases, a bundle discount has been applied to each item. You will be refunded the discounted price, which may differ from the price if you purchased it individually.
Out of Stock or Back-ordered Items
You will be issued a refund, if you return an item for an exchange (if the product qualifies for an exchange) after the product has been discontinued and we are out of stock
Exchanges
EXCHANGE REQUIREMENTS:
Exchanged products must be in brand new, mint condition.
Items must be in the original, undamaged manufacturer’s packaging with all packaging materials, including instruction booklets, packing inserts, plastic bags, and the blank warranty cards. The manufacturer’s labeled packaging must be enclosed within a new shipping carton. Please note that the warranty card must not be filled out.
SHIPPING AND HANDLING FEES, IF APPLICABLE, ARE NOT REFUNDABLE
Exchanges must be received within 14 calendar days after notifying of intent to exchange. After the exchange period has expired, please contact the manufacturer to resolve any problems with your equipment.